Edu Guardian is committed to protecting the privacy and security of the personal information entrusted to us by students, parents and website visitors. We collect and use personal information only for legitimate purposes connected with providing our services, responding to enquiries and improving the website and user experience.
WHO THIS POLICY APPLIES TO
This Privacy Policy applies to visitors and users of the Edu Guardian public website and to personal information submitted through its public forms, eligibility tools, consultation requests, contact channels and other website features that link to this policy.
It does not automatically govern information processed under a separate service agreement or through a third-party platform whose own privacy policy applies. Where another privacy notice is provided for a particular service, that notice should be read together with this policy.
INFORMATION WE MAY COLLECT
Information You Provide
Depending on the feature you use, we may receive information such as:
Name and contact details, including phone number, email address and communication preferences.
Academic information such as previous qualification, institution, GPA/result, passing year and relevant study history.
Study-abroad preferences such as preferred country, programme or destination.
Information you choose to include in an enquiry or consultation request.
Information you voluntarily provide when communicating with us through approved contact channels.
We will not ask you to submit passwords, OTPs, PINs or unnecessary highly sensitive information through ordinary public enquiry forms.
Information Collected Through Website Use
Depending on the technical configuration of the website, we may receive limited technical information such as IP address, browser/device information, pages visited, referring page, approximate usage information and security-related logs. These details may be used to operate, secure and improve the website.
HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes such as:
Responding to enquiries and consultation requests.
Understanding a student's stated study-abroad goals and providing relevant guidance.
Assessing information submitted through public eligibility or guidance tools, where applicable.
Communicating about an enquiry, requested service or application-related next step.
Providing and improving our website, tools and user experience.
Maintaining website security, preventing misuse and troubleshooting technical issues.
Meeting applicable legal, regulatory or lawful administrative requirements.
We do not use personal information for a purpose materially different from the purpose for which it was collected unless permitted by applicable law or otherwise appropriately disclosed.
TRUST FIRST — WHAT WE DO NOT CLAIM
Edu Guardian will not describe a privacy practice that the actual website or business operation does not support.
We do not claim that information is never stored if the website or enquiry system stores it.
We do not claim that information is never shared if service providers or authorised processors receive it.
We do not claim that data is automatically deleted after a fixed period until the retention process has been defined and implemented.
We do not claim that the website is completely cookie-free until the production configuration has been verified.
We do not claim that security is absolute. We use reasonable and appropriate safeguards, but no internet-based system can be guaranteed completely secure.
SHARING AND DISCLOSURE
We may disclose personal information where reasonably necessary to provide a requested service, operate the website, protect the security of our systems, comply with applicable law or respond to a lawful request.
Where third-party service providers are used—for example, hosting, communications, analytics, maps, messaging, email delivery or other technical services—the final published policy should identify the relevant categories of providers and, where appropriate, their role in processing personal information.
We do not sell personal information as a commercial product.
INTERNATIONAL / CROSS-BORDER PROCESSING
Some technology or service providers used by a website may process information outside Bangladesh. If Edu Guardian uses such providers, the final policy should identify the applicable categories of processing and the safeguards or legal basis relied upon as required by applicable law.
COOKIES AND SIMILAR TECHNOLOGIES
Edu Guardian may use cookies or similar technologies that are necessary for website operation, security, preferences, analytics or other disclosed purposes, depending on the final website configuration.
Essential Technologies
These may be used where necessary to provide requested website functions, maintain security or keep the site operating correctly.
Analytics / Optional Technologies
If optional analytics, advertising or similar technologies are enabled, the website should provide the notices, controls and disclosures required by the applicable configuration and law.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain appropriate business records, resolve disputes, protect our systems or meet applicable legal obligations.
DATA SECURITY
Edu Guardian takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.
Security measures may include access controls, secure transmission, authentication controls, restricted administrative access, backups and monitoring appropriate to the system. The published policy must not list a control unless it is actually implemented.
Because no online service can eliminate every security risk, we cannot guarantee absolute security.
YOUR PRIVACY RIGHTS
Subject to applicable law and any lawful limitations, individuals may have rights concerning their personal information, including rights to understand how information is used, request access to relevant information, request correction of inaccurate information and, where legally available, request deletion or withdraw consent for processing that depends on consent.
Requests may be subject to identity verification and other lawful requirements. Some information may need to be retained where the law permits or requires continued retention.
Bangladesh's current data-protection framework includes the Personal Data Protection Act, 2026. The Act was enacted as Act No. 63 of 2026 and published in the Bangladesh Government Gazette on 10 April 2026.
CHILDREN AND YOUNGER USERS
Edu Guardian's services are directed toward students and prospective students, some of whom may be under 18. Where a minor uses the website or provides personal information, we will handle that information in accordance with applicable law and the safeguards required for the relevant service.
The public website should not knowingly collect unnecessary sensitive information from minors through ordinary lead forms.
Where a particular service requires parent/guardian involvement or additional consent, the relevant workflow should state that requirement clearly.
THIRD-PARTY LINKS AND SERVICES
The website may link to universities, government authorities, maps, social-media platforms, messaging services or other third-party websites. Edu Guardian is not responsible for the privacy practices of independent third parties. Users should review the privacy notices of those services before submitting personal information to them.
A link to a third party does not mean Edu Guardian controls that third party's data practices.
COMMUNICATIONS
If you contact us, we may use the contact information you provide to respond to your enquiry and continue the conversation you requested.
Any promotional or marketing communication should be sent only in accordance with applicable requirements and the user's applicable choices or permissions. The final implementation should provide an appropriate opt-out mechanism where required.
DATA ACCURACY
We rely on users to provide accurate and current information. If information submitted to us changes or you discover an error, please contact us so that we can consider an appropriate correction.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our services, website technology, data practices or legal requirements change. When we make a material change, we will update the 'Last updated' date and, where appropriate, provide a more prominent notice.
The version published on this page is the version that applies to website use from its stated effective/update date, subject to applicable law.
CONTACT US ABOUT PRIVACY
Have questions about your privacy?
If you want to ask how we use your personal information, request access or correction, raise a privacy concern or ask about this Privacy Policy, please contact us.
Contact Edu GuardianEmail UsLegal contact: If Edu Guardian later appoints a dedicated privacy/data-protection contact or Data Protection Officer, replace the generic contact wording with the approved role and contact details.
Enquiry forms and campaign measurement
Our campaign enquiry form collects your name, mobile or WhatsApp number, email, qualification, passing year, optional result, English test status, preferred intake and optional enquiry or programme interest. We also retain the campaign source, page address, submission time and supplied campaign or click identifiers to understand where enquiries originate.
These details are saved in EGMP for authorised staff to provide guidance and manage follow-up. Contact consent covers WhatsApp, phone and email, including study updates. HSC result-awaited enquiries are kept in a separate nurture audience; sales follow-up is paused until the saved result is updated.
Meta Pixel is enabled for campaign measurement. It can record page views and conversion events, with separate events for qualified and HSC result-awaited enquiries. Conversion events use an opaque submission reference. Browser, device and campaign interaction data may be processed by the measurement provider.